Is Parts In Motion still shipping orders?
We are continuing to provide excellent service throughout the current coronavirus pandemic, including working with our warehouse teams to ensure that we dispatch your orders as quickly and efficiently as always, inline with our advertised dispatch times. We maintain a huge range in stock at great prices.
Are delivery times impacted?
Our delivery partners are working as hard as possible to deliver within the expected timeframes, but due to staff shortages and effects of the coronavirus pandemic you may experience delays with delivery. For example, we have recently witnessed delays to Royal Mail services of six working days beyond expected delivery times (see their Coronavirus Update for latest information). If your order is delayed, please be patient and allow extra time before contacting us. If there are any issues with your order, please contact us.
Is it safe to receive orders?
Yes, according to guidance from the World Health Organisation "the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low."
Is it possible to reduce contact with the driver when they deliver my order?
Parts In Motion's delivery partners have all implemented adjustments to their parcel handling procedures to help prevent the spread of any infection. This includes the delivery driver placing packages at your doorstep and stepping back. They will also not be handing over hand-held devices to you to capture signatures but will instead log the name of the person accepting the parcel.
Is Parts In Motion able to respond to product and fitment queries?
Our customer service team is working at full capacity to help with your queries. While there may be some delays due to the high number of orders we are processing, we aim to respond within two working hours, Monday to Friday, 9am to 5pm.
Is it possible to return items?
Our returns policy is unaffected by the current pandemic.
What should I do if i am unable to return a part for a refund within the normal 30 period?
If you are unable to send a return back to us within the 30 day period, please contact us and we will see what we can do to help.
What is Parts In Motion doing to protect its customers and employees?
The safety of our customers, partners and employees remains a primary concern and we’re keeping our processes under constant review, updating them as required. We are limiting people at our sites and adhering to social distancing and stringent hygiene practices.